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Out-of-court disputes

Information for Out-of-court disputes
The Out-of-court disputes platform (short „OS-Platform“) offers a possible solution for Out-of-court dispute for online orders places by private customers. You can find the platforom under this link:

If you are not satisfied with the delivered items or the delivery time just send us an email to and we will solve the dispute directly with our customer and as fast as we can.
We therefore do not participate in the online dispute arbitration of the EU.